Newsletter


How To Make A Warranty Claim

ALL WARRANTY CLAIMS MUST BE RETURNED STRAIGHT TO THE VENDOR AND NOT TO URBAN WATCH & CO.  If you are having trouble attaining the phone number to a vendor, you can contact Urban Watch & Co. via email at: CustomerService@urbanwatchco.com, and we will do our best to help you out.

365 Day Free Shipping Both Ways Return Policy

The Urban Watch & Co. wants you to feel as good as we do with the purchase of your item. So, we offer a 365 day exchange and refund policy with free shipping both ways on all items purchased through our website, except sale items. If, for any reason you are not completely satisfied with your purchase, this is what you have to do:

  • If it is a warranty issue, please see 'How To Make a Warranty Claim.'


  • Please assure that the item is in original UN-USED condition (no exceptions). If the item has any signs of wear it will be returned to you at your cost, and no refund will be given. So please, do not use the item unless you are absolutely sure you are going to keep it.
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E-mail us within 365 days of receiving your item at, customerservice@urbanwatchco.com.  DO NOT SHIP THE ITEM TO US UNTIL YOU HAVE RECIEVED A RETURN EMAIL. 
  • You may exchange your item, recieve store credit, or recieve a refund. If you get the item back to us, we will ship the exchange item to you for free (International orders must pay shipping on the exchange). However, there are no continuous exchanges allowed.


    SALE ITEMS ARE NOT ELIGIBLE FOR THE 365 DAY RETURN POLICY. SALE ITEMS MUST BE RETURNED OR EXCHANGED WITHIN 30 DAYS OF PURCHASE.
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Return the item to us in the original packaging, with all manuals, warranty cards, and any other material that came with the watch (including any "freebies" we gave you). Please include a copy of the original invoice that was enclosed with your order. Any items that are returned incomplete, will not recieve a refund (maybe store credit).


    ALL RETURN/EXCHANGE ORDERS MUST BE SHIPPED TO US IN A CRUSH RESISTANT BOX. PLEASE DO NOT RETURN ITEMS TO US IN ENVELOPES OF ANY KIND...CONTENTS WILL BE CRUSHED.



We recommend that you send the item insured to protect against breakage or lost shipments. If the item doesn't make it to us, it is your responsibility...so please make sure it makes it back to us. Do not send your item back C.O.D., as it will be refused.

We recommend using UPS or USPS with delivery confirmation and insurance.

We will reimburse you for the return shipping costs, UNLESS it was an International purchase.  US Express Orders and International orders will be refunded the full purchase price of their item. Original shipping charges will NOT be refunded for International purchases.

If orders are received damaged or in unsatisfactory condition, Urban Watch Co. must be notified within 24 hours of receipt of delivery. Delivery time is confirmed via USPS tracking information.